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Shipping and Exchange

To process a return, the item must be in unused condition, kept in its original  packaging, and not registered for warranty. For hygiene reasons, opened masks  cannot be returned. This measure safeguards all customers by ensuring that  each mask remains sealed and uncontaminated. We thank you for your  cooperation and suggest confirming the correct size before placing your order.  Our support team is available to assist with sizing inquiries 

Customer must film unboxing video to share our customer care while opening the  package in case of missing or wrong item delivered /empty/quantity issue. 

Customer need to share 4 to 5 images of complete product, product packing/box  (outer & inner) & shipping label while raising return or replacement. 

Customers are responsible for the cost of return shipping unless the return is the  result of an error on our part or a defective item 

Refund amounts may be adjusted to reflect the deduction of return shipping  costs, where applicable. 

We cannot be held responsible for returned packages that are lost in transit  without tracking proof. 

Return shipping costs will be borne by the customer unless otherwise specified  due to product defects or fulfillment errors. 

Please note that shipping timelines may vary according to the distance and  location of delivery. 

For higher-value returns, consider using insured and trackable shipping to ensure  secure delivery back to us. 

Without valid tracking details, we cannot confirm receipt of your returned product.

You will be responsible for paying for your own shipping costs for returning your  item. Shipping costs are non-refundable. If you receive a refund, the cost of  return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to  reach you, may vary. 

For products valued at more than ₹1000, we recommend opting for a trackable  courier service or adding shipping insurance for your peace of mind 

Briteway shall Endeavour to process customer refund within (7 seven) working  days from the date of request made to the customer care team. 

There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not  due to our error Any item that is returned more than 5 days after delivery

Items eligible for free Replacement:

  1. Damaged Items:
    If an item arrives physically damaged, such as with dents, scratches, or broken parts, it’s typically eligible for replacement.
    Defective Items:
  2. If an item doesn’t function as it should or has a manufacturing defect, it can be replaced.
  3. Parts or Accessories:
    If an item arrives with parts missing that are essential for its use, it’s eligible for replacement.
  4. Incorrect Items:
    If the item delivered is different from the one you ordered (e.g., wrong size, color, or model), you can request a replacement.
  5. Items with Broken Seals or Leakage:
    If a product arrives with a broken seal or leakage, especially in the case of consumable items, it can be replaced.
  6. Items that Don’t Match Description:
    If the product description on the Briteway.in page doesn’t match what was delivered, you can request a replacement.
Kindly inform us on +91-90252-79381 (phone) or britewaysurgicals@gmail.com (email) within 5 days of receiving the product if it is eligible for free replacement. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.

Pickup Requirements

Please note that Briteway Surgicals will not be responsible for any delivery concerns if you do not notify us within five working days of receiving your order. For successful pick-up, your product will be inspected for the following:

      1. Original Condition with outer box or case
      2. User manual and instruction guidelines
      3. Warranty cards and certificates
      4. Original invoice or delivery receipt
      5. Other accompaniments in manufacturer packaging

Replacement Timeline

After successful pick-up and inspection : 

    1. Standard products: Replacement of the product will be delivered to you  within the next 72 hours. 
    2. Specialized medical equipment : Replacement of the product will be  delivered to you within the next 72 hours. 
    3. Custom or imported items: Replacement of the product will be delivered  to you within the next 72 hours. 

 Please note that shipping timelines may vary according to the distance and  location of delivery

Clear & Professional Non-Returnable Items

Please note that the following items are not eligible for return or refund:

    1. Gift cards

    2. Digital or downloadable software

    3. Select health and personal care products

    4. Bulk orders, B2B (business-to-business) purchases, or back-ordered items

    5. Adapters, filters, and hoses (Note: These items are excluded from warranty coverage)

Important:

    • A valid proof of purchase is required for all return or refund requests.

    • Do not return your purchase directly to the manufacturer. All returns must be processed through our customer service team.

Product Reliability Guarantee support team is ready to assist you promptly and professionally.

We are dedicated to safeguarding your health and earning your satisfaction.. If your experience falls short in any way, Built on Trust – Our guarantee is more than a promise; it’s a testament to our dedication to you.
For any questions or feedback regarding our shipping and exchange services, our dedicated customer