Cancellation and Refund
BritewaySurgicals makes every effort to ensure that the products you purchase arrive in perfect condition. However, in an unlikely event of damaged, defective, or different/wrong item delivered, we offer a free replacement within 5 days of delivering the product.
Kindly inform us on +91-90252-79381 (phone) or britewaysurgicals@gmail.com (email) within 5 days of receiving the product if it is eligible for replacement. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.
Please note that BritewaySurgicals will not be responsible for any delivery concerns if you do not notify us within five working days of receiving your order.
For successful pick-up, your product will be inspected for the following:
- Original Condition with outer box or case
- User manual
- Warranty cards
- Other accompaniments in manufacturer packaging
After successful pick-up, the replacement of the product will be delivered to you within the next 72 hours.