Cancellation and Refund
BritewaySurgicals makes every effort to ensure that the products you purchase arrive in perfect condition. However, in an unlikely event of damaged, defective, or different/wrong item delivered, we offer a free replacement within 5 days of delivering the product.
Kindly inform us on +91-90252-79381 (phone) or britewaysurgicals@gmail.com (email) within 5 days of receiving the product if it is eligible for replacement. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.
Please note that BritewaySurgicals will not be responsible for any delivery concerns if you do not notify us within five working days of receiving your order.
For successful pick-up, your product will be inspected for the following:
- Original Condition with outer box or case
- User manual
- Warranty cards
- Other accompaniments in manufacturer packaging
After successful pick-up, the replacement of the product will be delivered to you within the next 72 hours.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Delayed Refunds
If your refund hasn’t appeared yet, please follow these steps:
- Check your account again to confirm the refund hasn’t been posted.
- Contact your card provider, as processing times can vary.
- Check with your bank — it may take several business days for the refund to be reflected.
If you’ve completed these steps and still haven’t received your refund, please contact us at care@briteway.in for further assistance.
Refund Policy – Eligible Scenarios
Refunds Will Be Considered Under the Following Conditions:
- Damaged or Defective Goods
Products that arrive damaged, faulty, or in non-working condition. - Incorrect Shipment
Items received that differ in model, specification, or type from what was originally ordered. - Non-Acceptance at Delivery
Orders declined at the time of delivery and returned in their original, unused condition. - Duplicate Transactions
Payments made more than once for the same order due to an error. - Identified Manufacturing Faults
Manufacturing defects reported within 7 days of receiving the product. - Misrepresentation
Medical equipment that does not match the product description or specifications listed on our website.
- Damaged or Defective Goods
Online Payment Refunds
- All refund claims will be immediately reviewed for eligibility.
- For digital payment methods (UPI, credit/debit cards, net banking), refunds will be credited within 3–5 business days, depending on bank processing.
- Refunds via bank transfers or other alternate payment methods will be processed within 5–7 business days.
- For wallet credits and Cash On Delivery (COD) refunds, please allow 7–10 working days for processing.
Refund Method for Prepaid Orders
- For Cash-on-Delivery orders, we can refund the amount directly to your bank account using the details you share.
- If you prefer, we can provide a credit voucher that you can redeem on your next purchase.
Refunds for Cash-on-Delivery Transactions
- All COD refunds are processed through secure bank transfers to ensure safe and accurate reimbursement.
- A credit note option is available for customers seeking to apply their refunded amount toward future product acquisitions.
Partial Refunds
- Restocking Charges: A standard deduction of 10–15% of the invoice value may apply for the return of specialized medical equipment.
- Deduction of Return Logistics Costs: Return shipping expenses will be offset against the eligible refund amount.
- Depreciation: Any impairment to original packaging, accessories, or the product itself impacting resale value may result in a proportionate adjustment to the refund.
Non-Refundable Items
- Used products, items damaged after delivery, or those not in their original packaging are not eligible for refund.
- We do not guarantee that we will receive your returned item.
Refund Exemptions – Health & Hygiene Protocols
- Opened or partially used consumable medical supplies (e.g., masks, filters, disposable products) are not eligible for return.
- Individually customized or tailor-made medical equipment is non-returnable.
Cancellation and Refund Requests
Please contact our customer care team through any of the following channels:
- Phone: +91 4171225563
- WhatsApp: +91 90252-79381
- Email: care@briteway.in
- Service Hours: Monday to Saturday, 9:00 AM – 7:00 PM (IST)
Refund & Return Protocol
Step 1 – Initiate Return Request
- Notify our Customer Support within 7 calendar days of receiving your order.
- Provide complete order information and a clear return justification.
- Obtain official return authorization and confirm pickup arrangements.
Step 2 – Quality Assessment
- Product must be in pristine condition with original packaging intact.
- Include manuals, warranty documents, and authenticity certificates.
- All accessories and packaging must be included.
- No signs of physical damage or improper use.
Step 3 – Refund Settlement
- Assessment completed within 24–48 working hours post-pickup.
- Status communicated via email/SMS.
- Refund issued through your selected method.
Exceptional Circumstances
Medical Emergency Returns
- Expedited return authorization and collection process.
- Refunds processed within 24–48 hours of verification.
- Priority support via our specialized assistance desk.
Bulk Order Cancellations
- Customized cancellation protocols for institutional orders.
- Refund structure tailored to order size and value.
- Dedicated account manager for strategic support.
Credit Note Provisions
- Store credit equivalent to full product value (excluding delivery charges).
- Valid for 365 days from issue date.
- Transferable to immediate family with proper documentation.
- Can be used with existing offers and discounts.
Refund Exceptions
- Suspected fraudulent or suspicious activity.
- Frequent returns suggesting misuse of policy.
- Return requests beyond eligibility window.
- Items not in pristine, saleable condition.
Customer Support & Assistance
- Full support throughout the cancellation and refund process.
- Transparent and timely updates.
- Equitable resolution of disputes.
- Alternative solutions provided wherever possible.
Important Advisory
- Refunds may be delayed during high-demand periods or national holidays.
- Bank processing delays are beyond our control.
- GST refunds follow government rules.
- International refunds follow jurisdiction-specific laws and commerce protocols.
Corporate & Authoritative
For any clarifications regarding this policy, please contact our Customer Relations division. We commit to resolving all concerns professionally and promptly.
Premium & Trust-Oriented
Your health and satisfaction are at the core of our service. We aim to deliver a seamless purchasing experience, backed by timely and dependable delivery of all medical equipment.